Codes of Practice

Customer obligations and commitments

VoIP Unlimited is an Ofcom regulated telecommunications network service provider.

Companies providing communications services are required by law to comply with the Communications Act 2003. It is also a legal requirement under the General Conditions of Entitlement for providers of fixed-line telephone services to have an Ofcom approved Consumer Code of Conduct and a Code of Practice for their sales and marketing activities.

These requirements also apply to any service providers, resellers or agents we may work with.

Our Codes of Practice and Terms of Supply are published here:

* Consumer Code of Conduct (pdf download)

* Code of Practice for Sales & Marketing (pdf download)

* Code of Practice for Complaint Handling and Dispute Resolution (pdf download)

* General Terms of Supply

Legals

Since September 2003 companies providing communications services are required by law to comply with the Communications Act 2003.

It is also a legal requirement under the General Conditions of Entitlement for providers of fixed-line telephone services to have an Ofcom approved Consumer Code of Conduct and a Code of Practice for their sales and marketing activities.

As VoIP Unlimited provide fixed line communication services to some small businesses with less than ten employees we are required by law to provide these codes of practice and to comply with them.

The requirement applies to both Service Providers and Resellers and to any agents we may use.

You can view our Codes of Practise here.